Web Developer Relationship Manager

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San Diego, CA

General Summary:

The Web Developer/Relationship Manager, working title Client Services Account Manager, requires an emphasis on creative problem solving, hands-on web development skills (HTML, CSS, and JavaScript), and account management. This position is responsible for supporting, assisting, and evangelizing the use of Leadfusion products in the client environment. This role is the first and only contact for post-sale client interaction (support, training, implementation, etc.) as well as serving as a resource in a pre-sales role, supporting the sales department. We clearly define high standards and expectations and you will be expected to live up to and surpass them every day.

Key Responsibilities:

Creative Problem Solving: (30%)

  • You will develop a consultative relationship to provide guidance in issues of a technical nature to clients in a non-technical industry.
  • You will use proven hands-on knowledge of HTML, CSS, and JavaScript to develop client deliverables based on a rough idea sketch from the client.
  • You must have an ability to look through what is being asked for and determine what is actually needed.

Relationship Management: (60%)

  • You will be a client advocate when interfacing with internal stakeholders.
  • You will deliver a world class client experience that promotes a high level of confidence in Leadfusion through service excellence, fast cycle time, product expertise, aggressive follow-up in communication, and accurate results in deliverables.
  • You must continually monitor the user experience to ensure our clients can utilize our product and services with ease and flexibility.
  • You will strategically analyze client data to ensure maximum accuracy in deliverables and to anticipate problems or client requests.
  • Engage with the prospect/ client as early as pre-sales, assisting sales as a technical resource. This will include on site client visits.
  • Build business relationships with client personnel, acting as the main contact for all CS related issues throughout the lifetime of the client relationship.
  • Create and keep current a client file for each customer, which shows all client-related initiatives and communication.
  • Frequently communicate with the sales department about client initiatives and potential sales opportunities.
  • Identify and resolve or – where appropriate – escalate client issues in a timely manner. Open trouble tickets as needed and prescribed by internal procedures
  • Propose creative solutions that map Leadfusion products to prospect objectives or needs.
  • Build and present customized PowerPoint demonstrations, both face-to-face and via WebEx.
  • Maintain a high level knowledge regarding Leadfusion products and services as well as our competitors’ and current market trends.

Knowledge, Skills, and Abilities:

  • Demonstrated excellent oral and written communication skills, with the ability to interact effectively at all levels of internal and external clients (business, creative, and technical contacts at all levels).
  • Demonstrated ability to create and implement end-to-end service strategies that are derived from a client focused culture.
  • Possess keen ability to develop business relationships.
  • Ability to get along with others in a professional and ethical manner with co-workers and clients.
  • Possess excellent research, problem-solving and analytical skills.
  • Ability to develop and maintain an in-depth working knowledge of all LF products and services.
  • Ability to effectively present information and respond to questions from internal groups or external clients.
  • Possess demonstrated ability to remain current on industry trends as they relate to LF products.
  • Ability to provide rare after-hours and weekend on-call support of SLA clients.
  • Demonstrated ability to drive service objectives and achieve operational goals in tasks that are co-owned with other departments and follow through on successful execution.
  • Demonstrate high degree of confidentiality as you will have access to proprietary client data.

Education and Experience:

Required

  • Four or more years experience in client support or similar role
  • Experience supporting commercial web-based software applications
  • Relationship management experience
  • Hands-on experience coding HTML, CSS
  • Experience writing JavaScript
  • Demonstrated professionalism and self-starting attributes
  • Ability to travel 1-2 days a quarter as needed

Preferred

  • Experience creating client-specific solution presentations to a diverse audience including C-level executives and technical teams.
  • Familiarity with Web Services and XML.
  • Bachelor’s Degree.  A business degree is a plus.
  • Familiarity with email delivery via SMTP and a basic understanding of the challenges to deliverability such as content filtering, DNS blacklists, collaborative filtering, SpamAssassin scoring, whitelists, blacklists and will be able to speak on par with ISP whitelisting personnel..
  • Working knowledge of mailing infrastructure, e-mail authentication, DNS records, Port 25 Power MTA, SenderID, SPF, DomainKeys, DKIM, multi-part MIME, MTA, MDA, MUA and troubleshoot issues accordingly.

APPLY HERE : http://www.leadfusion.com/company/careers/open.jsp?id=ClSrAm


Posted by Purple Helper over 2 years ago

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